Frequently Asked Questions

Everything you've ever wanted to know about Cosmo Connected is here! If not, contact us!

The Cosmo Connected Team is answering to all your question through this email address : info@cosmoconnected.com or by phone 01 83 81 26 74 from Monday to Friday from 9am to 1pm and then 2pm to 6pm (excluding public holiday)

First, check that your connexion is 3G/4G for the GPS navigation and check that your Bluetooth is activated.

PS: Don’t try to connect you Cosmo via Bluetooth with your phone, the app is created for this synchronization.

Then, turn on your Cosmo. After this, on the app menu, click on parameters and then click on “Manage my Cosmo”.

If your Bluetooth is not working, please feel free to contact our customer service.

2 to 3 working days for metropolitan France and 5 working days for Europe and the non-European area.

The magnetic base must be positioned on the back of the helmet so that your Cosmo is completely horizontal according to your visual field (helmet worn).

Once you have found the right place, it is important to clean the back of your helmet with the wipe and let it dry for 1 minute.

Remove the film from the adhesive of the magnetic base and place it on your helmet by pressing hard for 1 to 2 minutes. Allow to dry for 24 hours.

The change of the light mode is made directly on the mobile application or thanks to the vocal command you need to set-up on the app.

The Cosmo Moto contains a 3-axis accelerometer (speed variation detection) and a 3-axis gyrometer (angular velocity measurement) to detect movement.

When a deceleration is felt, the light of the Cosmo Moto lights up to indicate the position of the motorcyclist at eye level, and therefore makes it more visible.

Concerning the shock detection, it is the accelerometer integrated in the Cosmo that detects a significant deceleration action.

Indeed, if the deceleration is low only the brake light is triggered, however, if the Cosmo feels a high deceleration, then it detects an accident.

The Cosmo Moto app allows you to manage the position light and/or warning light and then register up to 3 contacts to be notified in case of an emergency.

In addition, the application also allows you to access a paid subscription service including:

- Sending alerts to support platforms.

- Vehicle towing assistance.

- Repatriation by taxi (within a 50 km radius).

For more information on our subscription offers for the "Alerte Secours Assistance" service, visit our cosmoconnected.com website or contact our customer service by phone at 01 83 81 26 74

The Cosmo Moto is set to start the brake light even without using your mobile app.

The Cosmo Moto’s autonomy is around 8 hours (tail light or warning mode) when it is charged at 100%.

In the Cosmo Bike app, click on “Tracking” then add your emergency contacts via your phone book. Please don’t put special characters and emojis, that won’t be known by the app.

When you add you contacts, activate options “need to be alter in case of fall” and “can follow me on the map”

Click on “Back” on the left corner and that’s it!

First, check that your connexion is 3G/4G for the GPS navigation and check that your Bluetooth is activated.

PS: Don’t try to connect you Cosmo via Bluetooth with your phone, the app is created for this synchronization.

Then, turn on your Cosmo. After this, on the app menu, click on parameters and then click on “Manage my Cosmo”.

Now you have the choice to link your Cosmo to the app in helmet mode or bike saddle mode.

You can change the light modes directly through the app or thanks to the remote control that is included. (After the synchronization with the Cosmo.

The Cosmo Bike is set to start the lights even without using your mobile app. However, it is essential for the set-up, so check that your Cosmo Bike is correctly configured. The manual control tab will allow you to view the correct Bluetooth communication with your phone. Then all you have to do is add the remote control.

The Cosmo Bike’s autonomy is around 6 to 8 hours (tail light or warning mode) when it is charged at 100%.

It will maybe be possible in a future update of the app. Be patient!

Yes, thanks to adhesive clip and the flexible clip, you can fix the Cosmo Bike on any helmet.

At the back, under the adhesive clip. You can remove it with your finger.

Press simultaneously the right and the left buttons of the remote control.

Via the app, in “My Cosmo”, or due to immobility for 2 minutes.

It's not possible to turn off the Cosmo Bike with double tap.

The Cosmo Moto is fitted with a 3-axis accelerometer that detects variations in speed and a 3-axis rate sensor that measures angular velocity and can therefore detect a fall.

The Cosmo Moto is designed to detach from the helmet in the event of impact. View our crash test video by clicking here.

You can check whether a helmet is compatible with the Cosmo Moto by clicking here.

The Cosmo Moto device weights 145g (including the magnetic helmet base).

The Cosmo Moto device measures 139 x 59 x 43mm.