Frequently Asked Questions

Everything you've ever wanted to know about Cosmo Connected is here! If not, contact us!

The Cosmo Moto device weights 145g (including the magnetic helmet base).

The Cosmo Moto’s autonomy is around 8 hours (tail light or warning mode) when it is charged at 100%.

They are £9,00 including taxes for all our products for UK

They are $39,00 including taxes for all our products for US

After the first use update and pairing, you will no longer be obliged to systematically open the mobile application.

Yes, thanks to adhesive clip and the flexible clip, you can fix the Cosmo Bike on any helmet.

The Cosmo Moto device measures 139 x 59 x 43mm.

You can turn off the Cosmo Bike in 3 different ways:

  • With a long press on the central button of the remote control
  • With the app, go to “My Cosmo” and press the button “on”
  • After an immobility and inactivity of more than two minutes of the Cosmo Bike

The Cosmo Moto contains a 3-axis accelerometer (speed variation detection) and a 3-axis gyrometer (angular velocity measurement) to detect movement.

When a deceleration is felt, the light of the Cosmo Moto lights up to indicate the position of the motorcyclist at eye level, and therefore makes it more visible.

Concerning the shock detection, it is the accelerometer integrated in the Cosmo that detects a significant deceleration action.

Indeed, if the deceleration is low only the brake light is triggered, however, if the Cosmo feels a high deceleration, then it detects an accident.

The change of the light mode is made directly on the mobile application or thanks to the vocal command you need to set-up on the app.

First, check that your connexion is 3G/4G for the GPS navigation and check that your Bluetooth is activated.

PS: Don’t try to connect you Cosmo via Bluetooth with your phone, the app is created for this synchronization.

Then, turn on your Cosmo. After this, on the app menu, click on parameters and then click on “Manage my Cosmo”.

Now you have the choice to link your Cosmo to the app in helmet mode or bike saddle mode.

You can check whether a helmet is compatible with the Cosmo Moto by clicking here.

2 to 3 working days for metropolitan France and 5 working days for Europe and the non-European area.

It will maybe be possible in a future update of the app. Be patient!

Send an email to the customer service (info@cosmoconnected.com) with your full contact details. We will send you 3M adhesives by mail, along with a cleaning wipe.

To turn on the remote control, you must push one of the buttons and the remote control will light up.

Caution don’t push simultaneously the left and right buttons. This will disconnect the remote control with the Cosmo.

Please disregard the battery % display on the remote control.

This data is being refined by our technical team.

In fact, the % will vary according to the intensity of your use of the buttons on the remote control.

The remote control is equipped with a battery (model CR2032) which has a life cycle of 6 to 12 months depending on the intensive use of the remote control.

The battery is easily available in stores at an inexpensive price.

The Cosmo Moto is designed to detach from the helmet in the event of impact. View our crash test video by clicking here.

Before using your Cosmo Moto, make sure it’s fully charged (let it charge entirely before the first use by using the micro-USB-cable included in the pack)

To turn it on, you have to “double tap” on one of the sides of the device (progressive increase of the lighting for 2 seconds)

To turn it off, reproduce the same manipulation (gradual lowering of the lighting).

For more details, you can look at our tutorial to click here

Yes, the application provides this option!

Because your head movements cause the brake light to be triggered unintentionally.

Yes, it also contains all the fasteners (flexible + adhesive) necessary to use your Cosmo.

You can change the light modes directly through the app or thanks to the remote control that is included (make sure the remote control has been synchronized through the app).

The Cosmo Bike’s autonomy is around 6 to 8 hours (tail light or warning mode) when it is charged at 100%.

The magnetic base must be positioned on the back of the helmet so that your Cosmo is completely horizontal according to your visual field (helmet worn).

Once you have found the right place, it is important to clean the back of your helmet with the wipe and let it dry for 1 minute.

Remove the film from the adhesive of the magnetic base and place it on your helmet by pressing hard for 1 to 2 minutes. Allow to dry for 24 hours.

The Cosmo Moto is fitted with a 3-axis accelerometer that detects variations in speed and a 3-axis rate sensor that measures angular velocity and can therefore detect a fall.

All our products are guaranteed for 2 years. All you have to do is to provide the purchase invoice to benefit from it.

The free Cosmo Moto application allows you to do the following: 
- Manage the lights (warning, position)
- Adjusting the sensitivity of the brake light on your Cosmo Moto 
- Activate voice commands
- Store up to 3 contacts to be notified in case of emergency.

In addition, the application also gives you access to Allianz Assistance's Cosmo Moto insurance, a paid subscription service including :

- Automatic alert from the Allianz Assistance platform in the event of an accident, containing the vehicle's data and its geolocation: Allianz Assistance contacts you by phone to check your condition and if necessary, or if you are unable to answer, the emergency services are informed so that they can intervene as quickly as possible.

- If your vehicle is immobilised, you can contact the assistance 24 hours a day via the Cosmo moto application or by telephone. You will then be put in contact with Allianz Assistance who will be able to guide you in order to set up the solution adapted to your situation.
Breakdown/towing, continuation of the trip or return home, opening the lock/seat lock, taxi to retrieve the duplicate keys, etc... we offer you a wide range of services to help you drive with complete peace of mind.

To take out Allianz Assistance's Cosmo Moto insurance, visit our website cosmoconnected.com or contact our customer service department by telephone on +33 (0)1 83 81 26 74.

First, check that your connexion is 3G/4G for the GPS navigation and check that your Bluetooth is activated.

PS: Don’t try to connect you Cosmo via Bluetooth with your phone, the app is created for this synchronization.

Then, turn on your Cosmo. After this, on the app menu, click on parameters and then click on “Manage my Cosmo”.

If your Bluetooth is not working, please feel free to contact our customer service.

Yes, the brake light of the Cosmo Moto is activated when it’s turned on

The free Cosmo Moto application allows you to do the following: 
- Manage the lights (warning, position)
- Adjusting the sensitivity of the brake light on your Cosmo Moto 
- Activate voice commands
- Store up to 3 contacts to be notified in case of emergency.

In addition, the application also gives you access to Allianz Assistance's Cosmo Moto insurance, a paid subscription service including :

- Automatic alert from the Allianz Assistance platform in the event of an accident, containing the vehicle's data and its geolocation: Allianz Assistance contacts you by phone to check your condition and if necessary, or if you are unable to answer, the emergency services are informed so that they can intervene as quickly as possible.

- If your vehicle is immobilised, you can contact the assistance 24 hours a day via the Cosmo moto application or by telephone. You will then be put in contact with Allianz Assistance who will be able to guide you in order to set up the solution adapted to your situation.
Breakdown/towing, continuation of the trip or return home, opening the lock/seat lock, taxi to retrieve the duplicate keys, etc... we offer you a wide range of services to help you drive with complete peace of mind.

The Cosmo Connected Team is answering to all your question through this email address : info@cosmoconnected.com or by phone 01 83 81 26 74 from Monday to Friday from 9am to 1pm and then 2pm to 6pm (excluding public holiday)

A 900 mAh Lithium-ion battery in the Cosmo Bike, Cosmo Ride and Cosmo Moto, and a CR2032 battery in the remote control.

Make sure your Bluetooth is on. Turn off then turn on your smartphone then retry the procedure.

Otherwise, delete and reinstall the mobile application and repeat the pairing procedure.

Caution: Make sure that you only use the mobile application and do not pair via the smartphone's Bluetooth settings.

If this still does not work, please send an email to the customer service (info@cosmoconnected.com).

In the Cosmo Bike app, click on “Tracking” then add your emergency contacts via your phone book. Please don’t put special characters and emojis, that won’t be known by the app.

When you add you contacts, activate options “need to be alter in case of fall” and “can follow me on the map”

Click on “Back” on the left corner and that’s it!

At the back, under the adhesive clip. You can remove it with your finger.

Send an email to the customer service (info@cosmoconnected.com) with your full contact details. We will create a temporary password for you.

Usually, tracking numbers are sent by email within 24 hours of shipment.

If you have not received your tracking number, send an email to the customer service (info@cosmoconnected.com) with your order number and contact information.

The Cosmo Ride is the new version of the Cosmo Bike. The design has been improved, as well as the performance of the LEDs.

Note the presence of a touch On/Off button to turn it on (instead of the double tap on the Cosmo Bike).

The Cosmo Bike is set to start the lights even without using your mobile app. However, it is essential for the set-up, so check that your Cosmo Bike is correctly configured. The manual control tab will allow you to view the correct Bluetooth communication with your phone. Then all you have to do is add the remote control.

The Cosmo is only a taillight and is not set up to be positioned at the front.